Essence of Leadership - Conversation, Quality and Engagement Skills (CQE)

Results: Click Here
NeverSometimesOftenUsuallyAlways
I use active listening to understand another person's point of view
I paraphrase what is said to ensure deeper understanding
I take responsibility for myself by choosing language that indicates this
I listen to what is being said and am self aware when judging
I maintain balance between asking questions and stating my opinions
I do my best to be explicit about the assumptions under my opinions
I constantly question my opinions with intent of reaching observable data
I use concrete examples to describe behavior, sensing, feelings and impact
I stay engaged to identify events that could assist in understanding underlying patterns of behavior and structural aspects
I use open-ended questions to clarify the patterns and structures
NeverSometimesOftenUsuallyAlways
I avoid third party involvement (triangulation) by dealing directly with others with the issues at hand
I confront others constructively when I disagree with their opinions
I take a stand and express outcomes while remaining engaged with the conversation at hand
I make informed choices about personal behavior by balancing the purpose of the conversation, its desired results and current reality.
I encourage others to make choices that support engagement in the conversation
I define personal and organizational boundaries and review them when necessary.
I know my personal patterns of behavior and 'hot buttons' and can intervene effectively and make choices.
I understand the origins of my behavioral patterns and 'hot buttons'
I apply conflict resolution skills as required
I use applicable coaching skills such as deep listening, empathy, respect, concreteness, and genuineness as appropriate

All content copyright CIL 2009 | Login

telamenta.comdrupal.org